Feature · WhatsApp
A WhatsApp AI agent that answers every message in seconds.
Your customers message on WhatsApp and expect an answer now, not at 10am tomorrow. NudgeDesk is a WhatsApp AI chatbot that replies the second a message lands, 24/7, using your own prices and FAQs, in the language they actually type, then qualifies, books, and collects.
Ravi · WhatsApp
NudgeDesk live
quoted your price list, then qualified
offered a free trial + booked the slot
UPI · secure payment
Monthly membership · trial kal 7am se
₹1,200
Pay nowsent a native UPI request
Payment mila. Membership active, kal 7am trial locked
UPI · confirmed by gateway
closed, owner got the ping
How it works
From "kitne ka hai?" to paid, without you touching the phone.
A WhatsApp AI agent is only useful if it does the whole job, not just the first reply. Here's the loop NudgeDesk runs on every conversation, gym, clinic, boutique, or event, whatever business you're in.
A message lands, day or night
The enquiry arrives on your WhatsApp Business number, the same one on your card and your storefront. NudgeDesk reads it in the second it lands, at 2pm or 2am, and starts replying. No 'we'll get back to you in business hours', no lead cooling off overnight.
It answers from your own facts
The agent is grounded on your price list, catalogue, hours, and FAQs. It answers with your numbers, not a guess. If it doesn't have the answer, or a price isn't set, it says so and hands the chat to you rather than inventing one. In a business where a wrong quote costs money, 'it won't make things up' is the point.
It qualifies, books, and collects
It asks the two or three questions you'd ask, works out what the customer actually wants, offers a slot or a plan, and, in India, sends a native in-chat UPI request to close. The gateway confirms the payment, so 'paid' is real, never a screenshot you have to trust.
You get the hot ones
When a lead is worth your attention, you get a ping. Jump in and the AI steps back the moment you start typing, human takeover in one tap. Everything it did is in the thread, so you're never picking up cold.
Watch it live
One enquiry. Membership booked and paid.
A neighbourhood gym gets a late-night "kitne ka hai?" NudgeDesk quotes the plan from the owner's own price list, offers a free trial, books the slot, and takes the joining fee over UPI, all in Hinglish, while the owner was asleep. Watch it play out.
- Answered from the gym's own prices and hours
- Qualified the goal, then offered a free trial
- UPI joining fee confirmed by the gateway, not a screenshot
Ravi · WhatsApp
NudgeDesk live
quoted your price list, then qualified
offered a free trial + booked the slot
UPI · secure payment
Monthly membership · trial kal 7am se
₹1,200
Pay nowsent a native UPI request
Payment mila. Membership active, kal 7am trial locked
UPI · confirmed by gateway
closed, owner got the ping
Why it earns its keep
Fast, grounded, and effectively free to run.
Replies in seconds, not hours
The first reply is the whole game. An answer at 11pm keeps the buyer from messaging the shop next door by morning. NudgeDesk is always the fastest responder in the chat.
Free inbound, near-zero running cost
On the official WhatsApp API, replies to a customer inside the 24-hour window are free. Answering your customers, the flagship job, costs you effectively nothing per message. You only pay when you choose to send outbound marketing.
Speaks the way your customers type
English, Hinglish, Gujlish, mixed mid-sentence, it mirrors them and normalises loose spellings. Customers feel understood instead of forced into a stiff menu bot.
Your number, your brand, your control
It runs on your existing WhatsApp Business number over the official API. No new SIM, no second line. Guardrails keep it on-topic and on-tone, and you can take over or switch it off any time.
Honest about the limits: after 24 hours it can only re-engage an opted-in customer with an approved template, native UPI is India-only (elsewhere it sends a payment link), and it never treats a payment screenshot as proof.
Questions owners ask
Straight answers about the WhatsApp AI agent.
Is this a real WhatsApp AI agent or a scripted chatbot?
It's an AI agent, not a keyword bot. It understands intent with a language model, reasons over your prices, catalogue, and FAQs, and replies in natural, mixed-language chat. It handles the messages a rule-based flow can't: a half-Hindi question, a follow-up two messages later, a photo of a competitor's price. It qualifies and can take the payment, then hands you the lead, that's why we call it a lead desk, not a chatbot.
Does it use my existing WhatsApp number, or do I need a new one?
Your existing WhatsApp Business number. NudgeDesk runs on the official WhatsApp Business Platform (Cloud API), so there's no new SIM and no second phone to babysit. We onboard you through Meta's Embedded Signup; your number keeps its name and history.
Will it invent a price or make something up?
No. The agent only answers from the facts you give it, your price list, hours, catalogue, and FAQs, plus configured guardrails. If a price isn't set or a question is outside its knowledge, it says it will confirm and hands the chat to you instead of guessing. It also never auto-confirms a payment from a screenshot; only the gateway's webhook counts as 'paid'.
What does it cost to run per message?
Replying to a customer within WhatsApp's 24-hour service window is free on the official API, so the core 'answer every message' job has near-zero variable cost. The one paid axis is outbound marketing or broadcast templates, which we meter as a pass-through, never bundled as 'unlimited'. See pricing for the flat platform fee and how templates are billed.
Can I take over a conversation myself?
Any time, in one tap. Start typing and the AI steps back automatically; a master toggle turns it off per chat or entirely. You also get an alert when a lead is hot, so you can step in exactly when it matters and let the AI carry the repetitive questions the rest of the time.
Can it follow up with a lead who went quiet?
On WhatsApp, yes, this is the channel's edge. With an opted-in customer, it can re-engage after the 24-hour window using an approved template (a reminder, a 'your slot is open', a restock ping). That kind of after-24h follow-up isn't possible on Instagram, so hot leads get moved to WhatsApp where it's allowed.
Looking for the discovery half? See Instagram DM automation and the full feature list.
Book a demo. We'll reply to your WhatsApp live.
Fifteen minutes, no slides. We connect a test line to your own prices and FAQs and answer real enquiries while you watch, in your customers' language.